Access

We welcome all visitors with additional access requirements and are committed to making our work and spaces accessible to everyone.

Textphone Number - 18001 01786 466 666
 


OUR BUILDING 

Front Door: level access & automatic door
Box Office: level access, low counters & a hearing loop
Filmhouse: level access, wheelchair spaces, headsets for amplified sound & audio described film screenings
Mainhouse: access up a wide ramp (or 3 stairs), wheelchair spaces & easy access seats
Workhouse: level access
Playhouse: access up a wide ramp (or 3 stairs) & wheelchair spaces
Arthouse: access up a wide ramp (or 3 stairs)
Toilets: 3 accessible toilets all located on the premises and step free.
They are suitable for both manual and power wheelchairs with grab rails, and easy to turn taps and locks.
Changing Places Toilet: Complete with a hoist and a height adjustable adult-sized changing bench. 


PARKING

There are 3 parking bays at the main entrance to Macrobert Arts Centre for blue badge holders.
 


DISCOUNTS

We offer concession priced tickets to people with additional access requirements and assisting companions are admitted free. Please let us know when you book if you require a wheelchair space or if you have any additional access requirements.

We also have 2 allocated wheelchair spaces for events in the Mainhouse available to book online. Additional spaces can be booked in person or by phone (01786 466 666).
 


ACCESSIBLE LIVE EVENTS & FILM SCREENINGS

Chick Whittington audio description for Act 1 

Chick Whittingon audio description for Act 2

Audio Described Live Shows & Film Screenings
Certain live shows and film screenings will be clearly marked as audio described in our live and cinema guides, and in the What's On section. Phonic Ear stereo headsets are available from the Box Office to allow customers to hear both the dialogue, and any film soundtrack or any onstage action going on. These headsets can be used in any seat in the Filmhouse and for our live shows, Box Office will help guide you to select the best seat available.

Autism Friendly Screenings
Every month we screen a family friendly film suitable for those with autism spectrum disorders and /or sensory hypersensitivity. They’re open to everyone but the lights will be on low throughout the film, the volume is turned down and there are no trailers at the start.  Tickets are priced £2.25.

Captioned Performances
In captioning performances, the words appear on a screen at the same time as they are sung or spoken. Captions also include sound effects and offstage noises.
 
British Sign Language Interpreted Performances
For British Sign Language users, we have a BSL Interpreted performance for selected shows throughout the season. When booking you can let Box Office know and we will find the best available seats for you to see the professional interpreter. The interpreter will not distract from the view of the show.

 


FAMILIARISATION VISITS / TOUCH TOURS

We appreciate that visiting a new place can be a challenging experience for some people. If you have booked tickets to one of our events and one of your party would benefit from a pre-event tour or touch tour (if offered as part of the show), then please get in touch – 01786 466 666. We’ll do our best to help make Macrobert Arts Centre a comfortable place to be and with regard to touch tours, audience members can sometimes benefit from the enjoyment of a sensory experience of sound and lighting effects, together with a chance to handle both props and costumes beforehand.

Familiarisation Pack for our pantomime Chick Whittington can be found here.


ASSISTING DOGS

We welcome assisting dogs, but please let us know if you are planning to bring yours  to one of our performances - 01786 466 666 or email us.   
 


WE'RE FAMILY FRIENDLY

We welcome children and families and are fully accessible for prams and pushchairs. There is a pram parking bay just as you enter the building beside the Box Office and booster cushions are available on request for the Filmhouse.  We have baby changing facilities in both the men’s and women’s toilets in the main foyer and a baby care room in the Arthouse which includes a wheelchair accessible toilet, changing area and private area for feeding. Mothers are welcome to breastfeed anywhere at Macrobert Arts Centre.

Kids Film Club: 11am on Saturday and Sunday mornings, tickets only £2.25

Parent & Toddler Screenings: Family films on the big screen in a child friendly, relaxed atmosphere with the lights dimmed and the sound at a comfortable level, tickets £2.25 (Thursday mornings at 10.30am)

Babes in Arms: A limited number of free tickets for children aged 12 months and under (who are sharing a seat with their carer) are available for some family friendly events (contact Box Office for more info and to book)


Find out more about out Equalities & Diversity plan here.

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