We're currently recruiting for:
Customer Experience Manager
Job title: Customer Experience Manager
Responsible to: Operations Director
Hours of work: Full time (35 hours), will include some evening and weekend working
Holidays: 30 days a year (includes statutory and public holidays)
Line management responsibility: Front of House Manager, Deputy Front of House Managers (x3), Box Office Supervisor, Box Office Sales Advisors.
This is a key time for Macrobert Arts Centre, as we approach a major building development project and begin to implement a new Business Plan. The new role of Customer Experience Manager has been designed to help realise our ambitions – using this key moment of change to drive toward an exciting new future for the organisation. The Customer Experience Manager leads the Front of House and Box Office teams, and takes overall responsibility for a customer’s time in our venue. The post-holder plays key roles in maintaining the highest standards of customer care, analysing booking data and audience insights, whilst also driving the development of commercial opportunities to enhance the experience of being in the venue whilst supporting our organisational growth and sustainability. The post-holder is a key member of Management Team, and plays an important role in the development and strategic director of the organisation.
For full details and application materials, please email email@example.com.
The closing date for applications will be Monday, 6 May 2019 at 12 noon.
Deputy Front of House Manager
This post is responsible for the smooth running of Macrobert Arts Centre’s facilities, including theatre & cinema whilst on duty and ensuring that the Front of House department offers the highest quality of customer service and maximisation of resources. The post holder reports to the Front of House Manager and will work with teams across the organisation. For further information, please download the job description.
Applicants must have a degree of availability for weekday daytime & weekend shifts. Applications should be submitted to firstname.lastname@example.org by the closing date of Monday, 6 May 2019 at 12 noon. Applications should include:
Please state clearly on your application whether or not you have any set commitments regarding your availability that would need to be taken into consideration.
We expect to hold interviews on Tuesday 14 May – please keep that date available.