Jobs & Opportunities

Customer Service Advisor (Fixed Term)

Are you friendly, confident, with an interest in the arts? Join our dynamic Customer Service Team, helping to deliver first class customer service, ensuring the comfort and safety of all our patrons.

Job Specification

The primary purpose of the Macrobert City Hub: Thistles Centre & Macrobert Box Office role is to welcome customers, provide information, process ticket sales and ensure their safety and comfort at all times. The usher role includes welcoming customers, checking tickets, staffing the kiosk & monitoring the audience during screenings & live performances. 

Applicants must have a degree of availability for weekday & weekend shifts, please include your availability in your cover letter.

How to Apply

Applications in the form of an application form & cover letter outlining why you would be suitable for the post and the names of two referees should be emailed to jobs@macrobertartscentre.org no later than 12 noon on Sat 2 Apr 2022 

Closing date: Noon on Sat 2 Apr 2022

Interviews: Tue 5 Apr 2022

Start date: Fri 8 April 2022

Full Job Description

Application Form

Equal Opportunities Form

 

Could you be our next volunteer Creative Breakfast co-host?

Who can be a guest co-host?

The focus for these gatherings is our creative community, that’s geographically in the Forth Valley region and creatively in your relationship with Macrobert. You might not live locally but you have a rich history of performance or partnership working with Macrobert, you might have a project upcoming with our organisation or in the local community or you might be a creative on our doorstep. Your creativity can present in your professional work or you might enjoy it as a pastime, both and everything in between is welcomed. If you can link your practice to us, we’d love to hear from you.

What’s involved?

It's a one off voluntary commitment to guest co-host at a monthly event.

Prior to the event we ask you to provide a short paragraph introducing you, your practice and any themes you plan to dip into at the event for promotional, online use. We aim to promote the events month to month so ideally we would have agreed this a month ahead (eg. Mid to end July for Sept).

We ask you to promote the event within your networks and share on social media.

On the morning itself, be available a little before the event, around 8.45am through to the event close, usually 10am.

During the event you will have the opportunity to introduce yourself and talk a little about your practice. You might have an idea that you want to share and get feedback on, you may want to promote something you’re working on or simply share what interests you and brings you joy. Some previous speakers have used short powerpoint presentations or shared visuals, others rely purely on their chat. We allow max 20mins for your focus then ask you to engage with attendees and shift focus as necessary. Venue & Projects Manager, Elizabeth Fuller, or another member of the Macrobert team, will introduce the event and co-host alongside navigating the conversations.

When the events are online we record your 20mins and, if everyone present agrees, the whole event to promote future events and reflect on past events.

All bookers are sent a Code of Conduct & Behaviour policy

A little background info

We introduced Creative Breakfasts at Macrobert back in 2018 as an informal gathering for creative chat and, as the initiator, previous Operations Director Kathryn Welch, described as ‘an hours’ nourishment for the soul’. We met in person, most often in Macrobert and at host venues throughout Forth Valley to enjoy a morning cuppa and conversation.

After taking an unscheduled break due to the COVID-19 pandemic in 2020 we reinstated our monthly gatherings in March 2021, on Zoom for now, still on the first Friday of the month 9am-10am. We are hoping to start re-introducing in person gatherings soon and may continue to run online events.

How to get involved

Please submit a Note of Interest using the form below