We welcome all visitors with additional access requirements and are committed to making our work and spaces accessible to everyone. If you haven't visited our venue before you might find our Familiarisation Video or BSL Welcome Video useful.
Textphone Number - 18001 01786 466 666
Front Door: level access & automatic door
Box Office: level access, low counters & a hearing loop
Filmhouse: level access, wheelchair spaces, headsets for amplified sound & audio described film screenings
Mainhouse: access up a wide ramp (or 3 stairs), wheelchair spaces & easy access seats
Workhouse: level access
Playhouse: access up a wide ramp (or 3 stairs) & wheelchair spaces
Arthouse: access up a wide ramp (or 3 stairs)
Toilets: 3 accessible toilets all located on the premises and step free.
They are suitable for both manual and power wheelchairs with grab rails, and easy to turn taps and locks.
Changing Places Toilet: Complete with a hoist and a height adjustable adult-sized changing bench.
There are 3 parking bays at the main entrance to Macrobert Arts Centre for blue badge holders.
*Please note that access to Queen's Court (the large roundabout at the front of Macrobert Arts Centre) is currently closed to all through traffic. For drop-off and Blue Badge Holders, access to the disabled parking spaces at the front of Macrobert Arts Centre is available from the East Link Road (most easily accessed from the Hillfoots Road entrance to the University of Stirling Campus).
We also have 2 allocated wheelchair spaces for events in the Mainhouse available to book online. Additional spaces can be booked in person or by phone (01786 466 666).
ACCESSIBLE LIVE EVENTS & FILM SCREENINGS
Audio Described Live Shows & Film Screenings
Certain live shows and film screenings will be clearly marked as audio described in our live and cinema guides, and in the What's On section. Phonic Ear stereo headsets are available from the Box Office to allow customers to hear both the dialogue, and any film soundtrack or any onstage action going on. These headsets can be used in any seat in the Filmhouse and for our live shows, Box Office will help guide you to select the best seat available.
These screenings are open to everyone, but are designed to welcome people who benefit from a more relaxed environment - those with an Autistic Spectrum condition, sensory and communication disorders and people living with dementia. You can expect:
- A relaxed attitude to noise and movement
- Friendly staff on hand to make your visit easy and enjoyable
- The lights to be on low and volume turned down
- No adverts or trailers before the film
FAMILIARISATION VISITS / TOUCH TOURS
We appreciate that visiting a new place can be a challenging experience for some people. If you have booked tickets to one of our events and one of your party would benefit from a pre-event tour or touch tour (if offered as part of the show), then please get in touch – 01786 466 666. We’ll do our best to help make Macrobert Arts Centre a comfortable place to be and with regard to touch tours, audience members can sometimes benefit from the enjoyment of a sensory experience of sound and lighting effects, together with a chance to handle both props and costumes beforehand. We also have a familiarisation video for anyone visiting our venue for the first time.
We welcome assisting dogs, but please let us know if you are planning to bring yours to one of our performances - 01786 466 666 or email us.
We welcome children and families and are fully accessible for prams and pushchairs. There is a pram parking bay just as you enter the building beside the Box Office and booster cushions are available on request for the Filmhouse. We have baby changing facilities in both the men’s and women’s toilets in the main foyer and a baby care room in the Arthouse which includes a wheelchair accessible toilet, changing area and private area for feeding. Mothers are welcome to breastfeed anywhere at Macrobert Arts Centre.
Family Rewind: 11am on Saturday and Sunday mornings, tickets only £3
Babes in Arms: A limited number of free tickets for children aged 12 months and under (who are sharing a seat with their carer) are available for some family friendly events (contact Box Office for more info and to book).