Our Building / Parking / Discounts / Sunflower Lanyard Scheme / Accessible Events & Screenings / Familiarisation Visits / Assisting Dogs / Family Friendly
We welcome all visitors with additional access requirements and are committed to making our work and spaces accessible to everyone. You might find our BSL Welcome Video useful or the videos that show you how to get here on our Your Visit page. All our accessible performances can also be found on Access Scottish Theatre.
Textphone Number - 18001 01786 466 666
Please note that due to Campus Central works, we have a new entrance beside the Loch. You can access the building via a lift or stairs - we are located on level 1.
Entrance: access via lift
Box Office: low counters & a hearing loop
Filmhouse: wheelchair spaces, headsets for amplified sound & audio described film screenings
Mainhouse: access up a wide ramp (or 3 stairs), wheelchair spaces & easy access seats
Playhouse: access up a wide ramp (or 3 stairs) & wheelchair spaces
Arthouse: access up a wide ramp (or 3 stairs)
Toilets: accessible toilet in the Playhouse Foyer and at Haldane's entrance
Changing Places Toilet: Complete with a hoist and a height adjustable adult-sized changing bench accessible via a wide ramp
There are 5 parking bays for blue badge holders.
*Please note that our blue badge parking and drop off area has moved. It is most easily accessed via the East Link Road - just follow the pink signs.
We also have 2 allocated wheelchair spaces for events in the Mainhouse available to book online. Additional spaces can be booked in person or by phone (01786 466 666).
Not all disabilities are visible – some are not immediately obvious, such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges you face.
Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you (including Macrobert Staff) that you need
additional support, help or a little more time.
How can wearing the Hidden Disabilities Sunflower benefit you?
• People around you, including Macrobert Staff, may offer you more help
• You or you carer can use your Hidden Disabilities Sunflower to tell people about the additional help you need
Pick up a Sunflower Lanyard at our Box Office or ask a member of Staff.
Audio Described Live Shows & Film Screenings
Certain live shows and film screenings will be clearly marked as audio described in our live and cinema guides, and in the What's On section. Phonic Ear stereo headsets are available from the Box Office to allow customers to hear both the dialogue, and any film soundtrack or any onstage action going on. These headsets can be used in any seat in the Filmhouse and for our live shows, Box Office will help guide you to select the best seat available.
These screenings are open to everyone, but are designed to welcome people who benefit from a more relaxed environment - those with an Autistic Spectrum condition, sensory and communication disorders and people living with dementia. You can expect:
- A relaxed attitude to noise and movement
- Friendly staff on hand to make your visit easy and enjoyable
- The lights to be on low and volume turned down
- No adverts or trailers before the film
Baby Friendly Screenings
These screenings are open to everyone, but are designed to welcome parents / guardians and their baby (aged 12 months and under). Children over 12 months are more than welcome but they will need a paid-for ticket. You can expect:
- A really relaxed attitude to noise and movement
- Mats in front of the screen for parents/guardians and babies to relax on
- Friendly staff on hand to make your visit easy & enjoyable
- The lights to be on low
- The volume to be turned down
For useful info about your visit and to share any thoughts and ideas, join our Macrobert Baby Friendly Cinema Facebook group.
We appreciate that visiting a new place can be a challenging experience for some people. If you have booked tickets to one of our events and one of your party would benefit from a pre-event tour or touch tour (if offered as part of the show), then please get in touch – 01786 466 666. We’ll do our best to help make Macrobert Arts Centre a comfortable place to be and with regard to touch tours, audience members can sometimes benefit from the enjoyment of a sensory experience of sound and lighting effects, together with a chance to handle both props and costumes beforehand. We also have a familiarisation video for anyone visiting our venue for the first time.
We welcome assisting dogs, but please let us know if you are planning to bring yours to one of our performances - 01786 466 666 or email us.
We welcome children and families and are fully accessible for prams and pushchairs. There is a pram parking bay just as you enter the building beside the Box Office and booster cushions are available on request for the Filmhouse. We have baby changing facilities in both the men’s and women’s toilets in the main foyer and a baby care room in the Arthouse which includes a wheelchair accessible toilet, changing area and private area for feeding. Mothers are welcome to breastfeed anywhere at Macrobert Arts Centre.
Babes in Arms: A limited number of free tickets for children aged 12 months and under (who are sharing a seat with their carer) are available for some family friendly events (contact Box Office for more info and to book).
Baby Friendly Screenings: We have dedicated Baby Friendly Screenings every month. Children ages 12 months and under go free. Find out more in our cinema listings.